A pre-order lets you secure your Atelo piece before it's available for public launch. Your order is secured in advance and will be shipped once production is complete and a tracking number will be provided.

Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days within Australia. International shipping takes 6-9 business days.

Please contact us as soon as possible at atelomade@gmail.com with your order number and clear photos of the issue.
If your item is faulty, damaged, incorrect, or not as described, we will work with you to make it right.

Some Atelo pieces may be available for pre-order before they are ready to ship. If an item is listed as a pre-order, it will be dispatched once it is available and ready for fulfilment.
Estimated dispatch and delivery dates are guides only and may be affected by production, supplier, carrier, or customs delays.

Due to the limited-release nature of our pieces, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
If your item arrives faulty, damaged, incorrect, or not as described, please contact us and we will assess the matter.