Shipping policy
Shipping Policy
Atelo ships orders from Australia.
Please read this Shipping Policy carefully before placing your order. By purchasing from Atelo, you agree to the shipping terms outlined below.
Order Processing
Once your order is placed, you will receive an order confirmation email.
Orders are processed during business days, excluding weekends and public holidays. Processing times may vary during launch periods, peak sales periods, or where an item is part of a pre-order or limited release.
Pre-Orders and Limited Releases
Atelo products may be made available for pre-order before they are ready to ship.
If your order includes a pre-order item, your order will be dispatched once the item is available and ready for fulfilment. Any estimated release, dispatch, or delivery date provided is an estimate only and may be subject to production, supplier, carrier, or customs delays.
If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Australian Shipping
We offer shipping within Australia.
Estimated delivery timeframes will be shown at checkout where available. Delivery times are estimates only and may vary depending on your location, the carrier, public holidays, peak periods, or circumstances outside our control.
Once your order has been dispatched, you will receive tracking details where available.
International Shipping
We offer international shipping.
International delivery times may vary depending on the destination country, carrier, customs processing, and local delivery services.
Customers are responsible for any customs duties, import taxes, tariffs, or other fees charged by the destination country. These charges are not included in the product price or shipping cost unless expressly stated at checkout.
Atelo is not responsible for delays caused by customs processing or local import requirements.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
Shipping costs may vary depending on your delivery location, shipping method, and any promotional shipping offers available at the time of purchase.
Incorrect Shipping Details
Please ensure your shipping address and contact details are correct before placing your order.
Atelo is not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at atelomade@gmail.com.
Delivery Delays
Delivery timeframes are estimates only and are not guaranteed.
Atelo is not responsible for delays caused by shipping carriers, customs, public holidays, weather events, peak periods, or circumstances outside our reasonable control.
However, if your order is significantly delayed or has not arrived within a reasonable time, please contact us at atelomade@gmail.com so we can assist and investigate with the carrier where possible.
Lost, Missing, or Damaged Parcels
If your parcel appears lost, missing, or damaged in transit, please contact us as soon as possible at atelomade@gmail.com with your order number and any relevant details.
If your item arrives damaged, defective, incorrect, or not as described, please refer to our Return and Refund Policy.
Contact
For shipping questions, please contact us at:
atelomade@gmail.com